Book Table

Managerial finance – Seventh Edition
Study guide: Essentials of managerial finance
Delivering Quality Service

Delivering Quality Service

$36.00
Describes the five attributes of quality service and explains how to identify customer expectations More info →
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Marketing Services: Competing Through Quality

Marketing Services: Competing Through Quality

$35.00
Excellent service is the foundation for services marketing, contend Leonard Berry and A. Parasuraman in this companion volume to Delivering Quality Service. Building on eight years of research, the authors develop a model for understanding the relationship between quality and marketing in services a... More info →
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Frauds, Scams and Cons
Become A Recognized Authority In Your Field – In 60 Days Or Less
Test Your IQ, 5 Edition (Study Aids/On-the-Job Reference)

Test Your IQ, 5 Edition (Study Aids/On-the-Job Reference)

$6.95
Author:
Features a full-length self-scoring I.Q. test with explanatory answers; discusses giftedness, talent, and intelligence; and includes tips on raising I.Q. scores. More info →
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Made In Japan – Akio Morita and Sony

Made In Japan – Akio Morita and Sony

$41.01
Sony is one of the most powerful and respected multinational corporations in the world, and Akio Morita is its outspoken chairman. From his global perspective, Morita provides an informative and highly entertaining look at how Japanese business really works. TP: Plume. More info →
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What They Don’t Teach You at Harvard Business School

What They Don’t Teach You at Harvard Business School

"Business demands innovation. There is a constant need to feel around the fringes, to test the edges, but business schools, out of necessity, are condemned to teach the past.'-- Mark H. McCormack, from "What They Don't Teach You at Harvard Business School" published by Bantam Books.Mark McCormack is... More info →
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The Nature and Determinants of Customer Expectations of Service (Working Paper, Report No 91-113)
Comment lire un bilan
Personal Computing for Profit